Credit cards and PayPal are accepted through Etsy.
We'll need to get payment in full before we can ship products out. Also, 8.75% sales tax will be applied for residents of Illinois.
Your order will be securely packed and sent via FedEx or USPS to any state within the Continental US. Tracking numbers will be sent as soon as they are available. Unfortunately, I cannot deliver to Hawaii, or PO Box addresses.
Any orders placed from areas not able to receive deliveries from FedEx or USPS will be cancelled and refunded.
Unless requested, deliveries will be sent with No Signature Required. If signature service is requested, there may be an extra fee.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Our goal is for you to be totally happy with your shopping experience at Spring Modern. If any of our products are damaged in shipment, We will accept returns and issue a refund or replace damaged goods.
We do need to authorize returns before a refund is accepted, so please drop us a line as soon as possible. Also, please make requests for refunds within 7 business days of receiving an item. Shipping costs are not refundable & return shipping costs will be the responsibility of the buyer. Buyer's accounts will be credited after we have received the item back in original condition (and in original packaging).
If you need to cancel an order for any reason, please email us right away or within 24 hours to let us know.
Q: StepUp & StepUp II: "Does it have a sealer on the top step? Do I need to seal it or will it hold-up as is?"
A: There are two coats of polyurethane on all of the exterior surfaces and one coat of poly + 1 coat of paint over the interior surfaces, so there should not be any need to seal it and it should be OK with splashing water, etc. I have had one in my bathroom for my kids (6 & 4) to use for months I have had no problems with it!